Privacy Policy

Last updated: 28th August 2025

Lumeon Media (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal details such as your name, email address, phone number, and company information when you contact us or purchase our services.
Payment information when you make a purchase. We do not store card details — payments are processed securely through third-party providers.
Marketing data such as your preferences for receiving marketing communications.
Technical data such as your IP address, browser type, and activity on our website, collected via cookies or analytics tools.

2. How We Use Your Information

We use the information we collect to:

Provide and deliver our services.
Respond to enquiries and support requests.
Process payments and invoices.
Send marketing updates and promotional offers (only with your consent).
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We may share data with:

Service providers such as payment processors, CRM platforms, and analytics tools who help us deliver our services.
Business partners when working on collaborative projects with your consent.
Legal authorities if required by law or to protect our legal rights.

4. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and track usage data. You can disable cookies in your browser settings, but some parts of the site may not function properly.

5. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

Under UK GDPR and data protection laws, you have the right to:

Request access to the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, or misuse.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Lumeon Media

Email: hello@lumeonmedia.com

Website: www.lumeonmedia.com